Terms & Conditions
Effective Date: 1/1/2023
Company Name: LavaRose Ltd
Product: FogCommand Security Fog Machine
Website: www.fogcommand.com
---
1. General
These Terms and Conditions govern your use of the FogCommand product and associated services provided by LavaRose Ltd. By purchasing, using, or accessing any part of our product or website, you agree to be bound by these terms.
---
2. Product Use
* The FogCommand Security Fog Machine is designed to provide security through fog deployment in enclosed spaces.
* The unit must be installed and used indoors only. It is not waterproof and must not be exposed to rain or extreme outdoor conditions.
* The product should only be used in accordance with the instruction manual. Misuse, including deliberate tampering, may void the warranty and pose safety risks.
---
3. Compatibility and Accessories
* FogCommand is compatible with the Smart Life app and Alexa devices (If the Alexa module is purchased)
* Optional accessories (sold separately) include the Alexa module, panic button, and replacement fog canisters.
* Electrical setup may require a qualified professional. LavaRose is not liable for damage resulting from incorrect installation.
---
4. Safety Notice
* The fog produced is safe, non-toxic, and leaves no residue, but may cause discomfort in people with respiratory conditions.
* Do not operate the fog machine in confined areas where people or pets are present for extended periods after discharge.
* Ensure the room is ventilated after activation.
---
5. Warranty
* FogCommand includes a 2-year limited warranty covering manufacturer defects.
* The warranty does not cover:
* Accidental or unauthorized discharge
* Improper installation
* Exposure to water, outdoor conditions, or tampering
* Warranty claims require proof of purchase and may involve return of the unit for inspection.
---
6. Returns & Refunds
* Unwanted or unopened products can be returned within 30 days of purchase for a full refund (excluding original shipping costs if outside the UK).
* Items must be in original condition with packaging intact.
* Return postage is the responsibility of the buyer unless the item is faulty.
---
7. Shipping
*Free shipping is included for all UK orders.
*International orders may incur additional shipping charges and customs duties, which are the buyer’s responsibility.
We are not liable for delivery delays caused by third-party couriers.
---
8. Limitation of Liability
* We are not liable for any damages or losses resulting from the use or misuse of FogCommand, including but not limited to: business interruption, property damage, or false alarms.
* Our liability is limited to the value of the purchased product.
---
9. Intellectual Property
All branding, logos, instructional content, and product designs are the intellectual property of LavaRose Ltd and may not be copied or reproduced without written permission.
---
10. Governing Law
These terms shall be governed by and construed in accordance with the laws of **England and Wales**. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
---
Contact
For any questions or support:
📧 Email: enquiries@lavarose.co.uk
🌐 Website: www.fogcommand.com